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New – Beginning October 17, 2014:

Zero liability will apply to all MasterCard transactions made in the store, over the telephone, or online, as well as PIN based transactions, including ATM transactions. Cardholders will not be held responsible for unauthorized transactions if:

  • Cardholder can demonstrate that they have exercised reasonable care in safeguarding their card from loss or theft; and
  • Upon becoming aware of a loss or theft, cardholder promptly reports the loss or theft to the card issuer.

If any of these conditions are not met, the cardholder’s liability will be consistent with the Regulation E liability limits, which means the cardholder could have up to $500 liability (previously $50) if the loss is not reported within two business days of discovery, or unlimited liability if the unauthorized transaction is not reported within 60 days after the statement, which includes the unauthorized transaction is mailed.